Walking Gear Lifetime Guarantee

Our lifetime guarantee covers any product that cannot be used for the purpose it was intended. This includes snapping, tearing, or breaking of the fabric and hardware under normal use conditions. We stand behind the quality of our products and will replace, at our discretion, any eligible item that suffers damage covered by this guarantee.
Exclusions
Please note that this guarantee does not cover damage caused by chewing or any misuse of the product or cosmetic damage such as discolouration. Due to the nature of personalised embroidery, we are unable to accept returns on these customised items unless due to a product fault. Please note that slight variations or imperfections may occur in the embroidery process. While we strive for perfection, our embroidery is not 100% machine based and involves a human touch, which contributes to the individuality of each piece. If you have any concerns or queries about your embroidery, please reach out to our customer support team.
How to Claim
To make a claim under the lifetime guarantee, please contact our Customer Experience Team at hello@happystaffyco.com with your order number, an image of the damage and details of the issue. We will assess the damage and, if deemed eligible under this guarantee, provide a replacement product free of charge.
Limitations
The lifetime guarantee applies only to the original purchaser and is non-transferable.
Replacements are subject to product availability. If the exact product is no longer available, we will offer a suitable alternative of equal value.
This guarantee covers the harnesses, leashes, and collars exclusively and does not extend to any other accessories or products.